1) What are cookies?

Cookies are small text files stored on your device when you visit a website. We also use similar technologies like localStorage, sessionStorage, pixels, and tags (“cookies” collectively) to remember your preferences, improve performance, and measure how our site and platform are used.

2) Why we use cookies

We use cookies to:

Run and secure our website and customer portal.
Remember your settings (e.g., language, login).
Understand usage to improve pages and features.
Measure the effectiveness of our marketing.

We do not sell personal data.

3) Types of cookies we use

Strictly Necessary (Essential): Required for core functions (security, session/login, consent preferences). These cannot be switched off.
Performance/Analytics: Help us understand visits, popular pages, and errors (aggregated statistics).
Functionality: Remember choices to provide enhanced features.
Advertising/Marketing: Help us show relevant ads and measure campaigns. Set only with your consent.

4) Examples of cookies/technologies

Essential: session id, load balancer, CSRF protection, cookie-consent state.
Analytics (examples): "_ga", "_gid" (Google Analytics/GA4).
Advertising (examples): "_fbp" (Meta Pixel).
Storage: localStorage/sessionStorage for non-sensitive preferences or UI state.

Exact names may change as we update tools. We keep our consent banner/list current.

5) Legal basis & consent

For essential cookies, the legal basis is our legitimate interest in running a secure, functional site.

For analytics/advertising cookies, we rely on your consent via our cookie banner/preferences center. You can withdraw consent at any time.

6) Managing cookies

You can:

Use our on-site Cookie Settings to enable/disable non-essential categories.
Control cookies in your browser (block, delete, or notify). Helpful guides:
Chrome: Settings → Privacy & Security → Cookies
Firefox: Settings → Privacy & Security → Cookies and Site Data
Edge/Safari: Privacy settings in Preferences/Settings

Blocking essential cookies may break some features (e.g., login).

7) Third-party cookies

Some cookies are set by third parties that provide services to us (e.g., analytics, ads, embedded content, payment or chat widgets). These providers have their own privacy/cookies policies. We do not control their cookies directly.

8) Data retention

Cookie lifetimes vary:

Session cookies: deleted when you close the browser.
Persistent cookies: last from a few hours to [up to 13 months] unless you delete them sooner or revoke consent.

9) International transfers

If third-party providers process data outside your country (e.g., UK/EU → other regions), we take steps to ensure appropriate safeguards (such as standard contractual clauses), as outlined in our Privacy Policy.

10) Your rights

Depending on your location (e.g., UK/EU), you may have rights to access, rectify, erase, restrict, object, or port your personal data. See our Privacy Policy for how to exercise these rights and contact us at privacy@whatsoza.com.

11) Changes to this Cookies Policy

We may update this Policy from time to time. We’ll post changes here with the updated date and, where required, request consent again for material changes.

12) Contact

Whatsoza

Email: privacy@whatsoza.com

Phone: +447933037663

Website: www.whatsoza.com

Address: 86-90 Paul Street, London, United Kingdom, EC2A 4NE